What’s Your Problem There Cupcake?

Yes, my charm is indeed down a quart.

I am so angry it’s a good thing I’m not armed, well, unless you count my mouth that’s twitching like a .38.

I’m starting to resent the expression: God doesn’t give you more than you can handle.  Who the hell came up with that anyway?

I was at the bank asking a pretty Latino girl to help me change a credit card number on my online Chase account.  She was so lovely to look at until she snapped, “You need to do this yourself.  I can’t help you.”

“Excuse me?”

Now I’m no Rockefeller, but feel as a customer, required assistance should be a given, but little Cecily didn’t agree.  “We have helped in the past only as a courtesy.”

“You don’t say.”

Well,  off the rails I went, especially when my hearing loss seemed to annoy her.


A little man came out with crumbs on his navy bank blazer obviously in the midst of breakfast.  To his credit, he stopped eating.

I said, how rude this young woman was to me managing not to cry or grab him by his tie.  He said he was sorry, and helped me.

He then said, “You know madam, we are trying to educate our patrons so they become more personally efficient.”

“In other words, you are reducing your services…is that right?”

He looked as if I caught him masturbating into the ATM machine.

One of the problems in our world is we want to help less, when it should be more.  When did we become this withholding?

Cecily was staring at me as I prepared to leave.  I looked up and said in my most gracious tone of voice, “What’s your problem there cupcake, did you forget your manners at home?”

Her expression never changed, but mine did.

Hello, Citibank?



About Susannah Bianchi

I'm just a girl who likes to write slightly on slant. I've had a career in fashion, dabbled in film and to be honest, I don't like talking about myself. Now my posts are another matter so I will let them speak for themselves. My eBooks, A New York Diary, Model Behavior: Friends For Life and Notes From A Working Cat can be found on Amazon.com. Thanks.
This entry was posted in money, New York City, women, writing and tagged , , , . Bookmark the permalink.

17 Responses to What’s Your Problem There Cupcake?

  1. skinnyuz2b says:

    Seems to be a trend, Susannah. I began a nine day sub job for art at our local BOCES school. No lesson plans, precious few materials. Not even one pencil. I can handle that, but they want me to teleport myself to a satellite school for three periods. No time allotted for travel! I was told to call some district person who does the scheduling. “Excuse me?” I’m a sub. It is not my responsibility to resolve their scheduling problems.

    Liked by 1 person

    • I had an episode also at Kinkos…same attitude. I try to put myself in their shoes, but sometimes that doesn’t work. Courtesy is in order and they feel very differently. We must teach by demonstration Skinny. Would be so easy to start acting that way too since doing the minimum has the leanings of being contagious.


  2. Had a bad bank experience once. I got a payment in the form of a debit card. The problem was that it was an odd number with cents. At any ATM around here, you can only withdraw in even amounts so I went to the bank issuing the card and explained my problem. I wanted them to cash out the debit card completely. What a freaking ta-do! You would think I was asking them to give up their own money. They also told me about one ATM (in the whole city) which would have accommodated me. So why wasn’t that information included when they mailed me the debit card? So sorry you had to go through this but glad that the manager helped even if he gave a little barb.


  3. Ally Bean says:

    Love the actions you took to get them to own up to that which they are supposed to do. Banks are the worst. You have to stand up to them. Not long ago I ended up yelling [me, the quiet one] at an incompetent bank manager who wouldn’t help me with a savings bond… because she’d never seen one before and didn’t want to be bothered to find out what to do. The rudeness, incredible.


  4. Beverly Giangiacomo says:

    You handled that exactly the same way I would have…although I would have written down her name first so she could see me doing it….then she would have know to pop back with courtesy to save her butt!

    Liked by 1 person

  5. I’ve always wanted to call out a bank when they drop services, are impolite, add charges, charge up the wazoo for extras they don’t provide, but god, I’d be eternally busy if I tried. Okay, and the kind of person, they’re looking for. Thank goodness, Susannah, your not! They got what they had coming to them, and probably an extra helping too. ;o)


  6. My most enjoyable jobs have come about when I was allowed to HELP people as I wanted to. In the computer arena you always had people who could really do their job, but who were lost when it came to technology. They knew exactly what to do, until that didn’t work. I got to go and make it right. They loved me; I loved them. Worked great. That aspect is disappearing from life, it seems. So, being disabled has its advantages…

    Liked by 1 person

  7. micklively says:

    What a weird world we live in. The bank is trying to reduce its costs, and so increase its profit, which could, in time, reduce their charges on you, yet you’re angry. The teller stands to lose her job as a result, unless enough customers object, so you’re actually doing her a favour, yet she’s not cooperating. Does any of this make any sense?


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